Where can I see comments or private messages from donors?

Updated: 09/18/2017
Article #: 45


Private messages are written inside the private message field during a donation. You can view a donation in your reporting tools by clicking on the details button on the right side of the transaction line item. The receipt will show if there was a message typed.

 

A better way to view private messages is be downloading a CSV and then viewing the comment/private message column.

 

To download a CSV go to your reporting tools from your left menu in your account settings. Make sure you are on "Transactions I Received" tab. Then you will see the button "Download to CSV". Clicking the download button will download a CSV of the donation transaction details.







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