How do I update my payment information on a recurring transaction?

Updated: 02/04/2021
Article #: 3


Recurring transactions can be edited, canceled, and/or paused at any time by following these steps:

 

  1. Login to the Continue to Give portal.
  2. Select Transactions My Recurring.
  3. Select the Edit button on the recurring line item.
  4. Select the Change Billing Option button.
  5. Select Add Credit Card or Add Check Option button.
  6. Enter the new payment information. 
  7. Select Add CC/Check Option button to save the changes.
  8. Future payments will automatically be associated with the recurring transaction.
  9. (recommended) If you received a 'failed to process' notification on your receipt, use the web address shown in the "Donation To" or "Purchase To" section of the receipt to make a replacement transaction.

 

 

 

 

 

 

 

Additionally, if multiple credit cards are already set up, a user can change to any card listed while in the Change Billing Option window.

 

 








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