How do I edit, pause, or cancel my recurring donation?

Updated: 08/11/2024
Article #: 29


Your recurring donation can be edited, paused, and/or canceled at any time by following these steps:

(Please note, you can also cancel your recurring and make a new one exactly the way you want it.)

 

  1. Log in to your Continue to Give account.
  2. Select Transactions > Recurring in the left panel.  
  3. Select the Edit button on the recurring line item.
  4. Edit the respective field as desired
    • Change the amount
    • Change the Total Billing Cycles
    • Change the Message
    • Change the Tip Amount
    • Change the Next Transaction Date
    • Change the Public Visibility
    • Set Pause to Yes to temporarily pause the donation
    • Set Cancel to Yes to permanently cancel any future donations
  5. Select Save Changes.

 

 

 

 

With that said, it is important to note that the donation period or the designation of a recurring transaction cannot be edited.  

For example, if you had a recurring donation that was $10 weekly, you cannot change it to monthly.

 

Instead, you simply cancel the existing recurring donation and create a new one.

 

 

Tips

 

If the cause associated with it your recurring donation allows tips to Continue to GIve, you will see "Tip Amount" show in the Recurring Payment Editor. You can increase or decrease tips by changing the number shown here. You can also cancel the tips by changing the number to 0.

 

 

What are tips? Click here to learn more.

 

 

If you would like to learn how to update your payment information on a recurring transaction, please click here. 

 








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